The VoiceBot relieves the reception by taking calls 24 hours a day and dealing with your customers'/patients' concerns. Starting with making appointments, rescheduling existing appointments or general information such as opening times or other frequent questions and concerns from customers/patients. If the VoiceBot cannot handle a concern, it automatically forwards the call to the appropriate employee.

Here are some possible uses:

• Booking appointments
• Answering frequently asked customer questions
• Forwarding calls to the appropriate employee
• Requesting important information for customer service
• Recording requests for callbacks, etc.

The VoiceBot is already integrated into Termin Booker and Course Finder. But thanks to the open API interface and so-called webhooks, the VoiceBot can also work with any other appointment booking and studio/practice management programs. To do this, the VoiceBot queries the availability via a so-called webhook call on the target system and makes the bookings, etc. This means that the VoiceBot can work with all common systems. We are happy to help if you need help integrating it into your system via webhooks.

The VoiceBot can be integrated into your existing telephone system/infrastructure in two different ways:

1. You receive a telephone number from us which you make available to your customers/publish on the website etc.
2. The VoiceBot uses your existing telephone number (e.g. either by forwarding to our system, i.e. SIP Trunking or SIP UIC). We are happy to help you with the configuration with your telephony/Internet provider or telephone system.

Requests that the VoiceBot cannot handle itself are then forwarded to a telephone number that you can configure.

Of course, the VoiceBot is secure in terms of data protection, as it processes personal data such as names, addresses or dates of birth. As a German company, we therefore only use servers in Germany that meet the highest security standards and strict security norms (ISO 27001). We adhere to the Telecommunications Act and our telephone infrastructure is monitored by the Federal Network Agency. We also work according to the rules of the General Data Protection Regulation (GDPR).